Cruzin Cooler Frequently Asked Questions
General
Mechanical
Other
  1. Which type cooler is best for me, Gas or Electric?
    It depends on where you would use it most. The biggest factor is that gas coolers are not good to run indoors. If you are planning to use your cooler a lot indoors you will want an electric cooler.     NOTE: Gas Coolers are not available yet. If you'd like to be put on the waiting list for a gas cooler, please send us an email : [email protected].
  2. What is the range of the coolers? The gas cooler will be able to go about 20-30 miles before refilling and the electric about the same in the 300 watt units.
  3. How about parts? This is one of our biggest target areas for complete customer satisfaction and the biggest complaint from people who buy any old scooter from overseas. We will stock everything you could ever need for your cooler, all the time.
  4. How about a warranty issue? Although we are working to establish a  relationship with a National Service chain for local service, we will always have our service facilities open in Houston for quick turn around service.
  5. What about registration?  It is critically important to register your cooler for your warranty, for service information and for any safety issues that may develop! There could be some new accessories or a critical safety change that you need to be aware of. You can register your cooler online at [email protected].
  6. In what states are Cruzin Coolers legal?

    As of July 2005
    Alabama
    Alaska
    Arizona
    Arkansas
    California
    Colorado
    Connecticut
    Delaware
    District of Columbia
    Florida
    Georgia
    Hawaii
    IdahoIllinois
    Indiana
    Iowa
    Kansas
    Kentucky
    Louisiana
    Maine
    Maryland
    Massachusetts
    Michigan
    Minnesota
    Mississippi
    Missouri

    Montana
    Nebraska
    Nevada
    New Hampshire
    New Jersey
    New Mexico
    New York
    North Carolina
    North Dakota
    Ohio
    Oklahoma
    Oregon
    Pennsylvania
    Rhode Island
    South Carolina
    South Dakota
    Tennessee
    Texas
    Utah
    Vermont
    Virginia
    Washington
    West Virginia
    Wisconsin
    Wyoming

    		  
  1. I have trouble starting the gas unit, what do I do? We keep a small can of starting either handy  to make cold starting easier. All 2 cycle motors may take a few pulls to get going, but with all of our test units we have always got our coolers started. To start your cooler use the following procedure:

    • Pump the primer bulb under the  carburetor
    • Move the choke leave up to choke the carburetor.
    • Turn the throttle all the way to maximum and pull start cord.
    • If it does not start after a few pulls you can spray a little either close to the air cleaner

  2. The electric unit does not go, what should I do? There are two fuses in these units. One in the exterior charge plate area (this may be changed to a circuit breaker) and one in the electronic controller inside the cooler where all of the wires converge. Check these first. If they are good check your battery connections. If they are good you will need to get a voltmeter to check your power at the motor and at the batteries. Ohm out the motor. If it is good your problem lies in the throttle or the controller.
  3. My unit is under warranty and it won't start, what should I do? Follow the steps above first. If you sill have problems you can ship it to our service center..
  4. What do I do if I need parts? This is one of our biggest target areas for complete customer satisfaction and the biggest complaint from people who buy any old scooter from overseas. We will stock everything you could ever need for your cooler, all the time.
  5. What do I do if I wrecked my cooler and it needs service? We have had a few incidents with our coolers and have not had to replace or repair anything. If however you damage your cooler beyond normal repair, cll us and we'll direct you to a repair center right in your local area.
  1. How much weight can my cooler hold? We have load tested our coolers to 620 lbs. We recommend a maximum of 200 lbs plus your cargo. We have had guys weighting around 325 lbs drive the cooler routinely without incident or overly burdening the coolers. If you weight more that 200 lbs and want a cooler we recommend that you get a 500 watt electric instead of a 250 watt. Our coolers have steel frames inserted into the body to help support heavier loads. Under any weight loads over 200 lbs, you will void your warranty. We may lift the weight limit specifications after more testing.
  2. Where are the Cruzin Coolers made? They are made at several factories in China. Most of the components were already made there and this was the only way to get the costs of production down to make them feasible for sales in the US markets.

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(888) 774-7372

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