Return Policy for Purchases:
NOTE: Not all products are returnable. Read exceptions below

We accept returns of non-custom products within 30 days of product receipt. Please send your item(s) back to us in original condition, and we will process your request for a replacement or repair. The decision to repair or replace the item(s) will be determined once we have inspected the item. All authorized returns will be charged a 15% restocking fee. Please read policies below for proper handling.

Custom orders are ONLY returnable for replacement or repair.


  1. Shipping charges are not refundable. Return shipping is paid by the customer. All returns must be in new, unused condition. Return Authorization Number (RMA) required. Items returned without an RMA will not be credited. Contact within 15 days of receipt for an RMA. Returns must be received within 30 days of delivery date.
  2. RETURN POLICY for Chart Trays and Tables
    All Chart Tray and Chart Table returns require a Return Merchandise Authorization (RMA). Refund amount will be the original price less 30% for handling and printing costs. If product is defective, the refund may be up to 100% of the original invoice. Shipping charges are not refundable.
  3. Return Policy for all other Custom orders: Custom printed or embroidered orders are ONLY returnable for replacement or repair.
  4. No Returns on Clearance Items.

YOU MUST contact  before returning any order (except purchases). Any return not accompanied by an RMA # will not be accepted.

Please contact us at (888) 774-7372 to request an RMA number in order to ensure proper credit for return. You may contact us via email or telephone. Write to  or call 888 774-7372 between 8-5 PT Monday-Friday with any questions and for an RMA #. You will be given address for the return when your receive your RMA. DO NOT SHIP ITEM WITHOUT PRIOR APPROVAL AS WE MAY HAVE YOU SHIP IT TO AN ADDRESS THAT IS DIFFIRENT FROM WHERE IT WAS SHIPPED. IF YOU SHIP TO AN INCORRECT ADDRESS, YOU WILL BE RESPONSIBLE FOR THE FORWARDING CHARGES.

Please note that you are responsible for the cost of shipping your return or exchange.

1. Ship your package insured to ensure safe arrival.
2. Please place item in original packaging or comparable shipping box.
3. Please write RMA # clearly on the outside of your box in black marker and on a sheet   of  paper placed inside the box.
4. Packages must be postmarked

AMAZON PRODUCTS: Please contact  Amazon for all products purchased through is not responsible for returns of purchases.

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