WARRANTY
PupGear Corporation guarantees their products for a period of
one year against defects in material and workmanship. During the
warranty period, PupGear will send the customer replacement parts
or the customer can return the product directly to PupGear for
repairs or replacement.
RETURN POLICIES
Products may be returned in new and unused condition, in its original
carton, within 10 days of receipt of delivery. A 20% restocking
fee will be applied to all returns. In addition, a 5% credit card
processing fee will be charged. Shipping charges are not refundable.
Before returning merchandise, customer must contact us for a Return
Authorization Number.
SHIPPING POLICY
All orders will be shipped via Fed Ex Home Delivery.
No expedited shipping available. Shipping to lower 48 states only.
No shipping to Puerto Rico, Hawaii, Alaska or Canada. All orders
will be delivered with no signature required unless otherwise
specified on the order.
PRODUCT CARE
INSTRUCTIONS
Remove any solid waste from grass. Remove K9 grass from grate
and tray, empty any water material put grate back in tray and
rinse thoroughly with mild soap and water. Rinse or hose K9 Grass
with clear water and mild detergent. Rinse thoroughly. Hang mat
to allow water to drain off quickly or place in dryer on air cycle
for 20 minutes.
