Due to the customization of these products, there is a limited 30-Day Return/Repair Policy. Please send your item(s) back to us in original condition, and we will process your request for a replacement or repair. The decision to repair or replace the item(s) will be determined once we have inspected the item. Custom orders are ONLY returnable for replacement or repair.All authorized returns will be charged a 25% restocking fee.
YOU MUST contact us before returning any order. Any return not accompanied by an RMA # will not be accepted. Custom orders cannot be returned.
Please contact us at (888) 774-7372 to request an RMA number in order to ensure proper credit for return. You may contact us via email or telephone. Write to firstname.lastname@example.org 24 hours a day or call 888 774-7372 between 8-5 PT Monday-Friday with any questions and for an RMA #. You will be given address for the return when your receive your RMA.
Please note that you are responsible for the cost of shipping your return or exchange to us.
1. Ship your package insured to ensure safe arrival.
2. Please place item in original packaging or comparable shipping box.
3. Please write RMA # clearly on the outside of your box in black marker and on a sheet of paper placed inside the box.
4. Packages must be postmarked.
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