FAQs about the Pet Ramp
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1. How do I train my pet to use the Pet Ramp?
Some dogs will take to the Pet Ramp immediately. For those that don't, we suggest you put the ramp flat on the ground & walk your dog over it (a reward placed on the ramp also helps or you might try feeding him (her) on the ramp once or twice). When you raise the ramp, your pets favorite treat placed towards the top of the ramp also works the first time.
The first time up the ramp, take your dog by the collar & lead him to the reward. You'll only need to do this once or twice. It is important to take your dog for a ride after he has successfully entered the vehicle.
2. I notice a slight bow in my Pet Ramp as my dog walks up the ramp. Is this Normal?
Yes. The flexibility of the Pet Ramp was designed in for two reasons: first, to increase the tensile strength capabilities of the ramp and second, to give your pet an extra boost up as the ramp un-flexes.3. What is Pet Ramp's return policy?
Very simple, if you are unsatisfied with the product for any reason, return it for a full refund.4. What is the Pet Ramp warranty?
One Year Limited Warranty: PetSTEP guarantees to repair or replace any item found to be defective in material, construction or workmanship under normal use and following care instructions. This excludes damage from abuse or misuse. Minor imperfections and slight color variations are normal. Should your PetStep product require repair or replacement, please contact the customer service department at 1-877-PetSTEP for return instructions and a return authorization number. If PetStep approves the claim, PetStep will elect to repair or replace the item without charge.